Privacy Policy
How the Council website handles enquiries, complaints and information about visits to its online services.
General enquiries
When you use the enquiry form, the Council receives your name, email address, optional phone number, selected topic, subject and message. Your enquiry is recorded so Council staff can review and respond to it.
A general enquiry is separate from a formal complaint or an application. Do not include passwords, patient records or identity documents in the general enquiry form.
Complaints and saved drafts
A complaint can include your contact details, information about the person concerned, an account of what happened and any evidence you choose to provide. The Council uses this information to review the concern, contact you and manage the complaint.
Saving a draft stores your answers and provides a private link for returning to them. The save confirmation shows when the link expires. Selected evidence files are not saved in a draft and must be chosen again before submission.
Keep draft and secure-response links private. Complaint tracking shows the status and updates shared with you, rather than the Council’s internal notes.
Website and portal visits
While a page is open, the Council’s visit tracking records the page, internet (IP) address, browser and device information, and a random browser identifier. The identifier is stored in your browser.
If you sign in to Nurse 360, that browser’s visit record is associated with your account. This association can remain after you sign out. Council staff use visit information to understand service use, support visitors and help keep the services secure.
Visit records that have been inactive for more than 30 days are removed during routine cleanup. Website complaint tracking, receipt, draft-resume and secure-response pages are excluded from this visit tracking. Form answers are not sent as part of a website visit record.
Nurse 360 and other services
Online applications and account services use Nurse 360 and the privacy and security controls configured for that service. Service availability and any required information are explained in the relevant application.
The Contact page includes an embedded Google map. Viewing the map connects your browser to Google Maps. External news articles and other linked websites have their own privacy practices.
Questions about your information
Contact the Council with questions about how your enquiry, complaint or application information is used, who can access it, or how long it is retained.